COVID-19 Information for Our Customers

Updated 19th July


Our developments are still open by appointment.

We have worked extensively with our partners and governing bodies to ensure a robust protocol of moderated working practices are in place to enable us to operate safely on site. As a result of our review, detailed operating procedures have been established, which are implemented across all of our areas of operation. These procedures, which are rigorously enforced, have been specifically designed to support the current government guidance. Should the guidance change then we will of course conduct further reviews as health and safety has, and always will remain our utmost priority.

To support the return to work of housebuilders, the HBF has been working with government to develop a ‘Charter for safe working practice – Covid-19’. As a member of the Home Builders Federation we are committed in our compliance to this Charter. The charter demonstrates a commitment from housebuilders and the wider industry to safe working whilst Covid-19 remains prevalent. It also demonstrates government support for house building and sales activity and outlines the measures that should be in place. This charter is available in sales suites.

Visiting us

Our developments and show homes are open by appointment only. In order to enhance the safety of staff and visitors, whilst the wearing of face coverings is no longer mandatory, they are freely available for use during your visit. You can easily book an appointment through our website on development pages or over the phone. We have implemented a number of measures to help protect you and the Shelbourne team all of which will be fully explained to you when booking your appointment.

Re-start of construction

Following our careful and phased return to work program, we remain committed in providing you with the best possible service and are looking forward to helping you complete and move into your home as soon as it’s possible. Site closures along with post pandemic material shortages have meant that build delays have occurred on some occasions. We very much value your patience and understanding whilst we will do our very best to finish your home.

Moving into your home

For Customers visiting our developments on day of completion, we have increased the frequency of our thorough cleaning processes as well as providing hand sanitisers alongside hand washing facilities and boxes of tissues. Please help protect yourself and others by washing your hands with soap and water or using hand sanitiser when you arrive and leave the development. We will complete your hand-over whilst adhering to current government guidelines for social distancing. We would like to politely request that if you feel unwell and may be experiencing Covid-19 symptoms that you make us aware prior to handover as soon as reasonably possible.

Customers living in a Shelbourne home

We are now able to arrange standard Customer Care appointments. Our detailed procedures and standards have been drawn up in accordance with guidance issued by the Government and Public Health England. Please be assured that in the event we have to change our procedures in line with any updated guidance issued, that these will be discussed with you prior to your appointment. We are currently unable to enter your home if you or any member of your household has recently tested positive for COVID-19 or are isolating. The only exception to this, is where there is an exceptional risk to the safety of household but you must make us aware when you contact us.

Thank you for your continued support and wishing everyone good health.

Best wishes

The Shelbourne Team